FAQ

Here is a list of some FAQ regarding Smoky Ridge Outfitters.

How much is shipping? Shipping costs are calculated at our checkout and vary upon your location. We offer shipping via USPS and UPS.

Is your clothing just for men? Our clothing is gender neutral, including sizing. In the future, we will offer a larger variety of products that will include sections dedicated specifically to Men's and Women's styles.

What does "Smoky Ridge" stand for? Please navigate to our "Meaning Behind the Brand" section to learn where the name Smoky Ridge originated and what the meaning behind the name and logo is.

Why "Smoky", and not "Smokey"?  The word Smoky is considered an adjective, it means characterized by an abundance of smoke. Smokey cannot be used as an adjective, because it is considered a proper noun. With that being said, "Smoky Ridge" is not a physical location, and so using Smoky to symbolize and describe the smoke is the way that we wish to describe it. Here is a link that better describes the difference between the two spelling variations. https://writingexplained.org/smokey-or-smoky-difference

Where are you based? We are based out of Pinconning, Michigan (USA).

What are your plans for the future? We have a ton of ideas planned for the future of our brand. These ideas include, but are not limited to, different styles of outdoors gear and equipment, all purpose jackets, leggings, general hiking gear, and other lifestyle designs. 

Do you have an ambassador program? We are currently in the process of creating a format for our future ambassador program. Being a part of the team would give members exclusive benefits that would not be available to anyone else and would be a great way of creating a network of like-minded individuals.

How do returns work? You may return your items within 14 days of receiving your item. The customer is responsible for covering shipping costs back to us. Damaged or defective goods received from us will not be required to pay for return postage. To get either of these processes started please follow this format:

Email us your order # (smokyridgeoutfitters@gmail) and please include "Request for Return" in the subject line of the email.

Email us your reason for return and/or a picture of the defect.

All items must be in new condition, not washed or dried, all tags must be attached.

We will send you an email after we have reviewed your request.

x